Refund policy
The NutGrooves store and Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for Herbalife meet high standards of freshness and purity for your use. However, if for any reason, you are not satisfied with any Herbalife products or in case of damaged or defective products, you can initiate a return to obtain full refund, partial refund or product exchange.
If you request a refund for the product within 30 days from the date you received the product, you must send the product, or any unused portion thereof, to the distributor address. Please notice that shipping is at the customer's expense and may be included in the refund total. After the product is received and after validation of the product state, your distributor will contact you by the method of your choice to offer you the replacement of the product or refund the amount of the product, depending on its return has been total or partial, without applying the shipping costs corresponding to the purchase to this return.
If you are not completely satisfied with a product you purchased from us, you may return it within 30 days of receipt for a refund or exchange.
What’s refundable:
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The product price, applicable taxes, and original shipping/handling, consistent with Herbalife policy.
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Return shipping may also be covered (see section 5).
What condition the product must be in:
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Unused/like-new is preferred. Partially used product may be accepted under the satisfaction guarantee at our discretion in line with Herbalife guidance.
How to start a return:
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Email nutgrooves@gmail.com with your order number, items you’re returning, and the reason.
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We will provide a Return Authorization and shipping instructions.
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Pack items securely; include your proof of purchase.
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Ship by the method provided. Keep your tracking receipt.
Exchanges:
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You may request a like-for-like exchange within 30 days.
Refund timing & method:
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Refunds are issued to the original form of payment once the return is received/validated. Where required by law, refunds are processed without undue delay (typically within 14 days of receipt of the returned products).
3) Damaged, defective, or incorrect items
If upon receipt of your order you find the package damaged, you must immediately notify the courier and sign a Non-Conformity note. The courier will return the package to the origin. You must notify us via Contact page of your decision. After the package is returned to the origin, you will be contacted to replace the same Herbalife products at home at no additional cost, by placing a new order on the web.
If the package presented no signs of damage and your order arrives damaged, defective, or incorrect, contact us within 30 days of receipt. We will arrange a replacement or refund and advise on return or disposal as appropriate. Replacement can be for the entire product or parts of the product subject to availability of the same.
Damages due to misuse of product are not covered under the policy. Consumable items that have been used and products with tampered or missing serial numbers are likewise ineligible. This guarantee does not apply to any product intentionally damaged or misused.
4) What cannot be returned
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Items returned after 30 days (unless required by local law).
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Items not purchased from NutGrooves store.
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Final sale items if clearly marked as such (except where prohibited by law).
Note: Consumers must return products to the Distributor who sold the products; Herbalife processes Distributor inventory buybacks separately.
5) Shipping costs on returns
Where Herbalife policy applies, the original delivery and return shipping may be included in the refund total. We will confirm eligibility when issuing your Return Authorization.
6) Proof of purchase
All returns require a valid proof of purchase (order confirmation, receipt, or invoice) so we can locate your transaction and process your request.
7) How this policy interacts with local law
Nothing in this policy limits any statutory rights you may have (e.g., cooling-off periods, defective-goods remedies). If your local laws provide a longer return period or additional remedies, those prevail.
8) How to contact us
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Email: nutgrooves@gmail.com
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Phone/WhatsApp: +39 3703064377
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Returns Address: Gianluca Napoletano, Corso Italia 234 80010 Villaricca Na, Italy
We aim to respond within 1–2 business days.